{"id":1852,"date":"2017-01-09T10:08:47","date_gmt":"2017-01-09T10:08:47","guid":{"rendered":"https:\/\/carglasscomunicacion.es\/?p=1852"},"modified":"2021-11-15T17:39:44","modified_gmt":"2021-11-15T17:39:44","slug":"belron-heroes-carglass-huelva","status":"publish","type":"post","link":"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-huelva\/","title":{"rendered":"Belron Heroes: La historia de c\u00f3mo ayudamos a un cliente en sus vacaciones"},"content":{"rendered":"<p>Seguimos repesando las historias de nuestros <strong>Belron Heroes<\/strong>, empleados que han merecido un premio especial por ir m\u00e1s all\u00e1 en la atenci\u00f3n al cliente y demostrar con hechos el esp\u00edritu de servicio de <strong>Carglass<\/strong>. En los premios Belron Heroes tuvimos a ocho nominados espa\u00f1oles a nivel mundial.<\/p>\n<p>Hoy os traemos otra bonita historia, que protagoniza <strong>Francisco Javier Acevedo<\/strong>, del Centro de Huelva 2. El propio Francisco Javier nos la cuenta.<\/p>\n<h2>Darlo todo para no estropearle las vacaciones a un cliente<\/h2>\n<p>\u201cEsta historia comienza con un \u201cjob\u201d para la luna trasera. El coche en cuesti\u00f3n lleg\u00f3 al taller en la gr\u00faa, ya que el cliente era de otra parte de Espa\u00f1a (Santander), estaban de vacaciones y no sab\u00edan llegar a las nuestras instalaciones de Carglass en Huelva.<\/p>\n<p>El problema lleg\u00f3 cuando, al revisar el coche, comprobamos que ten\u00eda un golpe que nos imposibilitaba sustituir la luna rota. Era viernes y el coche lleg\u00f3 al taller a las 13:30 horas, pero entendimos la situaci\u00f3n desesperada en la que se encontraba nuestro cliente y nos pusimos manos a la obra. Empezamos a buscar talleres y encontramos uno que le reparase el coche fuera de su horario de trabajo.<\/p>\n<p>Nosotros mismos acompa\u00f1amos al cliente a que llevara su coche a ese taller y a las 16:00 horas ya est\u00e1bamos de vuelta en Carglass con la chapa reparada. Entonces, ya pudimos montar la luna y entregar el coche, para que nuestro cliente pudiera seguir con sus vacaciones tranquilamente. \u00c9l estaba encantado: \u201cJam\u00e1s me hab\u00edan tratado as\u00ed\u201d, nos dec\u00eda entre todo tipo de agradecimientos. Nosotros, por nuestra parte, nos sentimos genial por partida doble: por la sensaci\u00f3n del deber cumplido y por solucionarle un apuro a una familia\u201d.<\/p>\n<p>\u00bfQuieres ver m\u00e1s historias excepcionales de atenci\u00f3n al cliente? <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-estudiantes-fp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Aqu\u00ed tienes la Jos\u00e9 Antonio Delgado Rojas<\/a>, del Centro de Gelves, y el escritorio de cristal de un cliente. <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/carglass-atencion-al-cliente\/\" target=\"_blank\" rel=\"noopener noreferrer\">Aqu\u00ed, la de Julio Torres<\/a>, el h\u00e9roe espa\u00f1ol de Carglass. Y <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-estudiantes-fp\/\" target=\"_blank\" rel=\"noopener noreferrer\">aqu\u00ed<\/a>, la de Iv\u00e1n, Alfonso y los estudiantes de FP, o la de <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-humanos\/\" target=\"_blank\" rel=\"noopener noreferrer\">Javier, Alfredo y c\u00f3mo \u00abser humanos\u00bb<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Francisco Javier Acevedo de Huelva 2, nos cuenta una historia muy especial de atenci\u00f3n al cliente.<\/p>\n","protected":false},"author":21,"featured_media":1790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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