{"id":1835,"date":"2016-12-21T12:19:40","date_gmt":"2016-12-21T12:19:40","guid":{"rendered":"https:\/\/carglasscomunicacion.es\/?p=1835"},"modified":"2021-11-15T17:41:56","modified_gmt":"2021-11-15T17:41:56","slug":"belron-heroes-carglass-alcala-henares","status":"publish","type":"post","link":"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-alcala-henares\/","title":{"rendered":"Belron Heroes: La historia de Mar\u00eda Jos\u00e9, sus abrazos y curas a una cliente"},"content":{"rendered":"<p>Seguimos con el repaso de las historias de nuestros <strong>Belron Heroes<\/strong>, empleados que han merecido un premio especial por ir m\u00e1s all\u00e1 en la atenci\u00f3n al cliente y demostrar con hechos el esp\u00edritu de servicio de <strong>Carglass<\/strong>. En los premios Belron Heroes tuvimos a ocho nominados espa\u00f1oles a nivel mundial.<\/p>\n<p>Hoy os traemos otra bonita historia, que protagonizan <strong>Mar\u00eda Jos\u00e9 Toledano<\/strong>, <strong>Paco Caballero<\/strong> y <strong>Robert Anzules<\/strong>; del Centro de Alcal\u00e1 de Henares. Mar\u00eda Jos\u00e9 nos lo cuenta.<\/p>\n<h2>Una atenci\u00f3n al cliente de verdad<\/h2>\n<p>\u201cUn domingo a mediod\u00eda, en el mes de noviembre, vino una se\u00f1ora a la que le hab\u00edan dado cita para esa tarde en el callcenter. El trabajo a realizar era instalar un plexigl\u00e1s en una luna lateral rota, para que pudiera seguir utilizando el coche mientras llegaba su luna y se la pudi\u00e9ramos instalar al d\u00eda siguiente.<\/p>\n<p>La se\u00f1ora ven\u00eda preocupada y agobiada por todo lo que le hab\u00eda sucedido. El coche era nuevo y le hab\u00edan robado la tarjeta de discapacitado. Por si esto fuera poco, ven\u00eda con una pierna ensangrentada porque se hab\u00eda ca\u00eddo al ir a poner la denuncia en la comisar\u00eda. Nosotros tratamos de tranquilizarla y le dijimos que no se preocupara, que le ayud\u00e1bamos a solucionar el problema y que le \u00edbamos a curar las heridas de esa pierna. La pobre estaba tan agobiada que me pidi\u00f3 si pod\u00eda darle un abrazo. La dije que no se preocupara, que se abrazara a m\u00ed y llorara tranquilamente.<\/p>\n<p>Cuando se calm\u00f3, curamos sus heridas, le ayudamos a bajar las escaleras y a que montase en el coche, y gestionamos su cita para el d\u00eda siguiente. Cuando regres\u00f3 el lunes para instalar el cristal lateral, nos dio mil gracias y dej\u00f3 unas cajas de bombones para las personas que la atendimos\u00bb.<\/p>\n<p>Muchos de vosotros conoc\u00e9is a Mar\u00eda Jos\u00e9 Toledano, porque fue la empleada seleccionada para protagonizar nuestros spots en 2015.<\/p>\n<h2>\u00bfQuieres ver m\u00e1s historias excepcionales de atenci\u00f3n al cliente?<\/h2>\n<p><a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-estudiantes-fp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Aqu\u00ed tienes la Jos\u00e9 An+tonio Delgado Rojas<\/a>, del Centro de Gelves, y el escritorio de cristal de un cliente. <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/carglass-atencion-al-cliente\/\" target=\"_blank\" rel=\"noopener noreferrer\">Aqu\u00ed, la de Julio Torres<\/a>, el h\u00e9roe espa\u00f1ol de Carglass. Y <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-estudiantes-fp\/\" target=\"_blank\" rel=\"noopener noreferrer\">aqu\u00ed<\/a>, la de Iv\u00e1n, Alfonso y los estudiantes de FP, o la de <a href=\"https:\/\/www.carglass.es\/blog\/carglass-news\/belron-heroes-carglass-humanos\/\" target=\"_blank\" rel=\"noopener noreferrer\">Javier, Alfredo y c\u00f3mo \u00abser humanos\u00bb<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mar\u00eda Jos\u00e9, del Centro de Alcal\u00e1 de Henares, nos cuenta una historia muy especial de atenci\u00f3n al cliente.<\/p>\n","protected":false},"author":11,"featured_media":1790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[61],"class_list":["post-1835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carglass-news","tag-belron-heroes"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/posts\/1835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/comments?post=1835"}],"version-history":[{"count":18,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/posts\/1835\/revisions"}],"predecessor-version":[{"id":6741,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/posts\/1835\/revisions\/6741"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/media\/1790"}],"wp:attachment":[{"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/media?parent=1835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/categories?post=1835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carglass.es\/blog\/wp-json\/wp\/v2\/tags?post=1835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}